6 Food Delivery App Contract Gotchas
- Hidden Service Fees: HIGH Service fee, delivery fee, small order fee, busy area fee stack up. Total can be 30%+ of order
- Tip Handling Unclear: HIGH Tips may be used to subsidize base driver pay. "100% to driver" doesn't mean extra for driver
- Refund Credit Only: MEDIUM Missing/wrong items often refunded as app credits, not real money back to card
- Price Markup on Items: MEDIUM Menu prices 15-30% higher than in-restaurant. No disclosure of markup
- Subscription Auto-Renewal: HIGH DashPass, Uber One auto-renew. Must cancel before billing date or charged again
- Account Deactivation: MEDIUM Too many refund requests can get you banned. No appeal process disclosed