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Papa Privacy Policy

Last updated: October 2025 | Reviewed: February 2026

Gig workers ("Pals") access senior information with limited controls. Location tracking during visits and extensive data sharing with health plan partners.

25
Grade D
Bottom Line: Papa's privacy practices raise significant concerns. Gig workers access senior information with minimal vetting and controls. Location tracking during visits creates detailed records of the senior's home and activities. Most concerning: Papa shares data extensively with health plan partners who may use it for coverage and care decisions. This is particularly relevant since many Papa services are provided through Medicare Advantage plans.

Category Scores

Gig Worker Data Access 20/100
Location Tracking 22/100
Health Plan Data Sharing 18/100
Visit Documentation 30/100
User Privacy Controls 35/100

Key Findings

🔒 Gig Worker Information Access
"Pals" (gig workers) access member information including name, address, health conditions, and care needs. These are independent contractors with limited vetting compared to employed caregivers.
"Papa Pals receive information necessary to complete visits, including member name, address, health information, and any special needs or preferences noted in the member profile."
🔒 Location Tracking During Visits
Papa tracks location during visits to verify visit completion. This creates detailed records of when someone is at the senior's home and for how long.
"We collect location data during visits to verify visit completion and ensure member safety. This includes arrival time, departure time, and location during the visit."
🔒 Health Plan Data Sharing
Papa extensively shares data with health plan partners (often Medicare Advantage plans). This includes visit details, activities, and observations that could influence coverage decisions.
"We share visit information and member data with our health plan partners to coordinate care and meet contractual reporting requirements."
🔒 Social Isolation Monitoring
Papa collects data on social isolation and loneliness indicators. This sensitive information is shared with health plans who may use it for care management or risk assessment.

Recommendation

For Families: Understand that Papa shares extensive data with health insurance partners. If your senior receives Papa through Medicare Advantage, their insurer is receiving detailed reports about visits and activities. This may affect care recommendations.

Privacy Concerns: The gig worker model means many different individuals may access your senior's information over time. If privacy is important, consider Honor or a traditional home care agency with employed caregivers and stronger data controls.