Care.com Privacy Policy

Item: Care.com
Rating: 40
Author: Terms.Law Editorial Team

Last updated: January 2026 | Reviewed: February 2026

Collects extensive profile data including health needs and home information. Data shared with caregivers on the platform and may be used for marketing purposes.

Grade C

Bottom Line: Care.com collects sensitive information about seniors including health conditions, mobility limitations, and home environments. This data is shared with caregivers who express interest in jobs, creating privacy risks. The platform also uses data for marketing and may share with affiliates. Families should provide minimal necessary information.

Category Scores

Health Data Collection 38/100

Caregiver Data Sharing 35/100

Family Information 42/100

Marketing Use 40/100

Data Deletion Rights 45/100

Key Findings

🔒 Sensitive Health Information Collection

Care.com collects detailed health information about care recipients including medical conditions, mobility limitations, cognitive status, and care requirements.

"We collect information about care recipients' health conditions, care needs, mobility, cognitive abilities, medications, and other personal information necessary to match with appropriate care providers."

🔒 Caregiver Profile Visibility

Job postings containing sensitive information are visible to caregivers browsing the platform. Before hiring, unknown caregivers can see details about seniors' care needs.

"Your job posting, including care requirements and preferences, will be visible to care providers on our platform who may be interested in the position."

🔒 Marketing and Affiliate Sharing

Care.com may use your information for marketing purposes and share with affiliated companies. You can opt out but this requires active management.

"We may use your information to send promotional communications and may share with our family of brands for marketing purposes."

🔒 Background Check Data Retention

When background checks are conducted, results and associated personal information may be retained. This includes Social Security numbers and other sensitive identifiers.

Recommendation

For Families: Provide only the minimum necessary information on Care.com. Avoid detailed health information in public job postings - share sensitive details only with caregivers you are seriously considering.

Privacy Tips: Opt out of marketing communications, regularly review your privacy settings, and delete your account when no longer actively seeking care. Request data deletion under CCPA if in California.