Maven Clinic Privacy Policy

Item: Maven Clinic
Rating: 17
Author: Privacy.Law Editorial Team

Last updated: October 2024 | Reviewed: February 2026

Telehealth platform retains extensive chat logs, consultation records, and health questionnaires. Data flows to employers and provider network with limited user control.

Grade F

Privacy Summary: Maven's telehealth-first model means most interactions generate text records - chat logs, questionnaire responses, and consultation notes. This data is retained extensively, shared with the provider network, and reported to employers in various forms. The conversational nature of telehealth creates more data than traditional visits.

Category Scores

Data Collection 15/100

Data Sharing 18/100

Data Retention 15/100

Security Measures 22/100

User Controls 18/100

Key Findings

🔎 Permanent Chat Log Retention

All chat conversations with Maven providers and care advocates are retained permanently. These text records capture sensitive fertility discussions in searchable, shareable format.

"We retain chat logs, messages, and other communications as part of your medical record for the duration required by applicable law."

🔎 Extensive Health Questionnaires

Maven requires detailed health questionnaires covering reproductive history, mental health, and family planning goals. This data is stored and used to generate recommendations shared with employers in aggregate.

"We collect health information through questionnaires and assessments to personalize your experience and provide care recommendations."

🔎 Employer Reporting

Maven provides employers with utilization reports, engagement metrics, and aggregate health data. While individually identifiable health data is protected, employers receive significant insights into fertility benefit usage.

"We provide your employer with aggregate reports on program utilization, engagement, and outcomes to demonstrate program value."

🔎 Broad Provider Network Sharing

Your information is shared across Maven's provider network, which includes thousands of practitioners. Each provider can access your consultation history and health questionnaire data.

"Information may be shared with healthcare providers in our network to coordinate your care and provide appropriate services."

Data Collection Summary

Data Type	Collected	Risk Level
Chat Logs/Messages	Permanent	Critical
Health Questionnaires	Yes	Critical
Consultation Records	Yes	High
Engagement Metrics	Yes	High
Care Recommendations	Yes	High
Provider Notes	Yes	High

Recommendation

High Privacy Risk: Maven's telehealth model generates extensive text records of sensitive fertility discussions. Unlike in-person visits, every conversation is recorded in detail and retained permanently.

For Users: Be aware that all chat communications are permanently recorded. Consider what details you share through the platform versus in-person with providers. Understand that employers receive engagement and utilization data. Request copies of your data periodically to understand what's being retained.