Towing Company Defenses

California Vehicle Code Counter-Arguments

About Towing Disputes

California's Vehicle Code provides strong protections against illegal towing. Under Vehicle Code Section 22658, vehicle owners can recover up to four times the towing and storage charges when a tow company violates the law. This page helps you respond to common defenses towing companies use to avoid liability.

Key Damages Available

Damage Type Statute Amount
Towing & Storage Overcharges VC 22658(l) Up to 4x charges
Predatory/Illegal Tow VC 22658(l) Up to 4x charges + costs
Personal Property in Vehicle VC 22658(m) Actual damages
Small Claims Maximum CCP 116.221 Up to $12,500
"The Property Owner Authorized the Tow" Common
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"The property owner/manager called us to remove your vehicle. We have a signed tow authorization. We're just doing our job."

Even with property owner authorization, the tow company must strictly comply with all Vehicle Code requirements. Authorization from a property owner does not excuse violations of notice requirements, fee limits, or release procedures. The tow company is independently liable for any violations.

  • Photos of signage (or lack thereof) at tow location
  • Copy of tow authorization agreement
  • Time stamps of when tow occurred vs. when you parked
  • Evidence of any procedural violations

Sample Response Language

"While the property owner may have requested the tow, this does not absolve your company of its independent obligation to comply with Vehicle Code Section 22658. Authorization from a property owner is not a defense to statutory violations including [specific violations]. Your company remains liable for up to four times the towing and storage charges under VC 22658(l)."

"Signs Were Posted - You Should Have Seen Them" Weak
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"The parking lot had signs warning about towing. You parked at your own risk. It's not our fault you didn't read the signs."

California law has very specific requirements for tow-away signs. Signs must meet strict size, placement, and content requirements. Signs that don't comply with all requirements are legally insufficient, making the tow illegal regardless of whether you saw them.

  • Photos of all signs with measurements (ruler for scale)
  • Photos showing sign placement and visibility
  • Photos of entrance areas where signs should be
  • Documentation of missing required information on signs
  • Count of total parking spaces vs. number of signs

Sample Response Language

"The signage at the location failed to comply with Vehicle Code Section 22658(a)(1) requirements. Specifically, [the sign was less than 17x22 inches / the sign did not include the required CHP complaint notice / signs were not posted at all entrances / there were insufficient signs for the number of spaces]. These deficiencies render the tow unlawful, entitling me to recover up to four times the charges under VC 22658(l)."

"You Were Parked Illegally / In a Fire Lane" Moderate
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"Your vehicle was blocking a fire lane / handicapped space / in a no-parking zone. We had every right to tow it immediately for safety reasons."

Even immediate hazard tows must comply with notification requirements and fee limits. The tow company must still notify law enforcement, cannot overcharge for storage, and must allow you to retrieve personal belongings. If they violated any procedures, damages are still recoverable.

  • Photos of where you were parked
  • Evidence of actual fire lane markings (curb paint, signs)
  • Proof of notification timing to law enforcement
  • Receipt showing all charges

Sample Response Language

"Even assuming arguendo that my vehicle was parked in violation of posted restrictions, your company was still required to comply with Vehicle Code Section 22658's procedural requirements. The violation of [specific procedural violation] entitles me to statutory damages regardless of the initial reason for the tow."

"Our Fees Are Standard Industry Rates" Weak
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"Our rates are standard for the industry. Everyone charges similar amounts. The fees are clearly posted at our facility."

California law sets maximum fees that can be charged for towing and storage from private property. These limits are set by local authorities (typically city or county). Charging above these limits is a violation regardless of what other companies charge or what rates are "posted."

  • Itemized receipt of all charges
  • Local ordinance setting maximum tow/storage rates
  • CHP rate schedule for your area
  • Documentation of any unexplained fees

Sample Response Language

"Vehicle Code Section 22658(k) caps towing fees at the maximum rate established by the local authority. The applicable maximum rate in [city/county] is [$X] for towing and [$Y] for daily storage. Your company charged [$Z], which exceeds the legal maximum by [$difference]. This overcharge entitles me to recover up to four times the amount improperly charged."

"You Waited Too Long to Pick Up Your Vehicle" Common
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"The storage charges accumulated because you didn't pick up your car promptly. We can't be held responsible for your delay."

Tow companies must provide reasonable access for vehicle retrieval. If they failed to notify you properly, were closed during required hours, refused valid payment methods, or made retrieval unreasonably difficult, they cannot charge for storage caused by their own barriers.

  • Timeline of when you learned of the tow
  • Evidence of attempts to retrieve vehicle
  • Documentation of any obstacles to retrieval
  • Copy of written notice (or proof none was received)

Sample Response Language

"The delay in retrieving my vehicle was caused by your company's failure to [provide timely written notice / be available during required hours / accept credit card payment / other barrier]. Under Vehicle Code Section 22658, you cannot charge storage fees attributable to your own non-compliance with statutory requirements."

"You Signed the Release - You Accepted the Charges" Weak
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"When you picked up your vehicle, you signed a release agreeing to the charges. You can't complain now about fees you already agreed to pay."

Signing a release under duress to retrieve your own vehicle does not waive your statutory rights. You had no meaningful choice - refuse to sign and lose access to your vehicle indefinitely, or sign under protest. California law does not allow tow companies to use coerced waivers to escape liability for illegal conduct.

  • Copy of what you signed
  • Note if you wrote "under protest" or "paid under duress"
  • Evidence you had no alternative but to sign
  • Timeline showing urgency of needing vehicle

Sample Response Language

"The release I signed to retrieve my vehicle was obtained under economic duress and does not waive my statutory rights under Vehicle Code Section 22658. California Civil Code Section 1668 voids any contract that attempts to exempt a party from liability for violating the law. Your violations of the Vehicle Code cannot be waived by a coerced signature."

"We Called the Police - It Was a Legal Tow" Common
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"We notified law enforcement about the tow as required. The police approved it. If you have a problem, take it up with them."

Police notification is a requirement tow companies must meet - it doesn't validate an otherwise illegal tow. Police do not "approve" private property tows; they simply receive notification. The tow company remains fully liable for any violations of Vehicle Code requirements.

  • Police report number if available
  • Timing of notification vs. tow
  • Documentation of other violations unrelated to notification

Sample Response Language

"Police notification under Vehicle Code Section 22658(e) is a mandatory requirement, not an endorsement of the tow's legality. Law enforcement does not review or approve private property tow requests for compliance with signage, fee, or procedural requirements. Your company's violations of [specific violations] create liability under VC 22658(l) regardless of police notification."

"The Gate Fee / After-Hours Fee Is Standard" Weak
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"The extra fee for after-hours release is standard. We have to pay staff overtime. It's posted on our rate sheet."

California law requires tow companies to release vehicles within one hour of a tow during the first 24-hour period, without charging additional "gate fees" or "after-hours" surcharges. Many such fees are illegal add-ons not authorized by local rate schedules.

  • Itemized receipt showing gate fee/after-hours fee
  • Local rate schedule (contact city/county or CHP)
  • Time of tow vs. time of attempted retrieval

Sample Response Language

"The [$X] gate fee/after-hours fee charged is not authorized by the [city/county] rate schedule and violates Vehicle Code Section 22658(k). Additionally, under VC 22658(g), I was entitled to retrieve my vehicle within one hour of the tow without additional surcharges. This unauthorized charge entitles me to damages under VC 22658(l)."

"You Can't Prove You Weren't Parked Illegally" Moderate
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"You don't have any proof that you were parked legally. It's your word against ours and the property owner's."

The tow company bears the burden of proving the tow was lawful - not the vehicle owner. They must demonstrate compliance with all statutory requirements including proper signage, authorization, notification, and fees. Without documentation of compliance, the tow is presumptively unlawful.

  • Request copy of tow authorization in writing
  • Request photos tow company took before towing
  • Any witnesses to where/how you parked
  • Timestamped photos if you have them

Sample Response Language

"The burden of proving compliance with Vehicle Code Section 22658 rests with your company, not with me. Please provide documentation showing: (1) proper signage meeting all VC 22658(a)(1) requirements, (2) written authorization from the property owner, (3) timely police notification, and (4) compliance with fee limits. Absent such documentation, the tow is unlawful and I am entitled to statutory damages."

"Your Permit / Parking Pass Wasn't Visible" Common
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"We couldn't see a valid parking permit/pass in your vehicle. If you had one, it should have been displayed properly. We followed proper procedures."

If you had a valid permit, you were authorized to park regardless of whether the tow driver saw it. Tow companies should verify permit status with the property manager before towing, not assume absence of visible permit means unauthorized parking.

  • Copy of valid parking permit/pass
  • Lease showing parking rights
  • Confirmation from property manager of your authorization
  • Photos showing permit was displayed

Sample Response Language

"I was authorized to park at this location as evidenced by [my valid parking permit #X / my lease agreement / written confirmation from property management]. Your failure to verify my parking authorization before towing does not excuse towing an authorized vehicle. Under Vehicle Code Section 22658(l), I am entitled to recover up to four times the towing and storage charges for this improper tow."

"We Let You Get Your Personal Property" Moderate
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"We followed the law - we allowed you to get personal belongings from your vehicle. We didn't hold your property hostage."

Compliance with the personal property requirement doesn't cure other violations. Additionally, the law requires immediate access to personal property during business hours without charge for the first retrieval. Charging fees or limiting access violates the statute.

  • Documentation of any fees charged for property retrieval
  • Evidence of any restrictions on access
  • List of other violations independent of this issue

Sample Response Language

"While I acknowledge [you allowed access to personal property / you dispute denying access], this does not cure the separate and independent violations of Vehicle Code Section 22658, including [list other violations]. Each violation creates separate liability under VC 22658(l)."

"We Only Accept Cash - Credit Card Machine Was Down" Weak
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"We couldn't accept your credit card because our machine wasn't working. You should have brought cash. The extra storage time is on you."

If a tow company accepts credit cards for any services, they must accept them for vehicle release. Equipment failures are their problem, not yours. They cannot charge additional storage fees caused by their inability to process valid payment.

  • Evidence they accept credit cards generally (signage, website)
  • Documentation of attempted payment
  • Timeline showing delay caused by payment issues
  • Receipt showing credit card was eventually accepted (or cash forced)

Sample Response Language

"Your refusal to accept my credit card violated Vehicle Code Section 22658(i), which requires acceptance of credit cards for vehicle release if credit cards are accepted for any tow-related services. Your company's website/signage indicates credit card acceptance. The additional [$X] in storage fees resulting from this violation must be refunded, and I am entitled to damages under VC 22658(l)."

Resources & Regulatory Agencies

California Highway Patrol

Regulates tow companies and investigates complaints about private property tows.

File complaint: (916) 657-7202

www.chp.ca.gov

Local Consumer Affairs

Many cities and counties have consumer protection offices that handle towing complaints.

Search: "[Your City] consumer affairs towing"

Small Claims Court

Sue for up to $12,500. No attorney needed. Filing fee typically $30-$75.

courts.ca.gov/smallclaims

Bureau of Automotive Repair

Regulates some aspects of tow truck operations.

Complaint line: (800) 952-5210

bar.ca.gov

Disclaimer: This information is provided for educational purposes only and does not constitute legal advice. Each situation is unique, and you should consult with a licensed California attorney for advice specific to your circumstances. The information provided reflects California law as of the creation date and may not reflect recent changes.

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