I'm dealing with a situation and need some guidance.
customer filed fraudulent chargeback. I've been dealing with this for about 13 months now and the situation isn't improving.
The amount being held/disputed is approximately $33,775. I have tried contacting customer support 6 times with no resolution.
Should I hire a lawyer for this or try to handle it myself?
This happened to me too. Have you tried filing a complaint with the relevant agency? In my case they investigated and it got resolved without needing a lawyer.
I practice in this area. Here's my take on the legal issues.
The legal framework here involves both federal and state law. At the federal level, state consumer protection laws. Your state may provide additional protections.
You should consult with a local attorney who handles these cases. Many offer free initial consultations.
I had a similar issue and ended up consulting with an attorney. It was worth the $200-300 for the initial consultation just to understand my rights.
I work in this industry and unfortunately this is very common. The good news is that when people actually push back with legal representation, companies usually settle.
Just want to point out — the statute of limitations might be a factor here. In some states it's as short as 1-2 years. Don't sit on this too long.
Not a lawyer, but I have direct experience with this.
The biggest mistake people make in this situation is filing with the appropriate government agency. I'd recommend gathering evidence first instead.
NAL, but from what I've read, you should file a complaint. That said, definitely get a lawyer to look at the specifics.
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