customer filed fraudulent chargeback — update in comments

I publish illustrative scenarios prepared by my practice. All participants and conversations are fictional. The fictional posts are not posts by real users, accounts of client experiences, or reports of actual results.

Illustrative scenario prepared by my practice.

For informational purposes only. This is not legal advice. Laws vary by jurisdiction. Consult a qualified attorney for advice specific to your situation.

Hypothetical question

I'm dealing with a situation and need some guidance.

customer filed fraudulent chargeback. I've been dealing with this for about 13 months now and the situation isn't improving.

The amount being held/disputed is approximately $33,775. I have tried contacting customer support 6 times with no resolution.

Should I hire a lawyer for this or try to handle it myself?

Illustrative response

Just want to point out — the statute of limitations might be a factor here. In some states it's as short as 1-2 years. Don't sit on this too long.

Illustrative response

NAL, but from what I've read, you should file a complaint. That said every case is different so take this with a grain of salt.

customer filed fraudulent chargeback — update in comments

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