Wire Transfer Problem — ACH payment reversed after goods shipped

I've been trying to resolve this on my own but I'm stuck.

ACH payment reversed after goods shipped. I've been dealing with this for about 13 months now and the situation isn't improving.

The amount being held/disputed is approximately $17,913. I have tried contacting customer support 10 times with no resolution.

Should I hire a lawyer for this or try to handle it myself?

I specialize in this area of law. Here's my take on the legal issues.

The key question is whether the applicable statute of limitations has run. Depending on your jurisdiction, you typically have Regulation E years for this type of claim.

The practical consideration here is cost vs. potential recovery. For disputes under $10K, small claims court is often the best route.

Following this thread — I'm in a very similar situation. Would love to hear how it turns out.

I've seen this play out several times in my field.

I ended up having everything documented, which cost about $3-6 but saved me a lot more in the long run.

Following this thread — I'm in a very similar situation. Would love to hear how it turns out.

I've seen this play out several times in my field.

I ended up having everything documented, which cost about $3-6 but saved me a lot more in the long run.

Following this thread — I'm in a very similar situation. Would love to hear how it turns out.

Been there. Here's what I learned.

I ended up escalating to a supervisor/manager, which cost about $1-3 but saved me a lot more in the long run.