Product Warranty Dispute: subscription impossible to cancel

I publish illustrative scenarios prepared by my practice. All participants and conversations are fictional. The fictional posts are not posts by real users, accounts of client experiences, or reports of actual results.

Illustrative scenario prepared by my practice.

For informational purposes only. This is not legal advice. Laws vary by jurisdiction. Consult a qualified attorney for advice specific to your situation.

Hypothetical question

Looking for advice on a legal issue. Here's what happened.

subscription impossible to cancel. I've been dealing with this for about 13 months now and the situation isn't improving.

The contract was signed 23 months ago. I am not sure I have the original signed copy. The total amount in dispute is approximately $137,000.

Has anyone been through something similar? What worked for you?

Illustrative response

Here's my take on the legal issues.

Based on what you've described, you likely have a viable claim under common law contract principles. The standard is whether a reasonable person would find the conduct unconscionable.

I'd recommend documenting everything in writing from this point forward. Keep copies of all communications.

Illustrative response

Document all your damages. You'll need specifics for any claim.

Illustrative response

Following this - dealing with a similar breach of contract issue.

Product Warranty Dispute: subscription impossible to cancel

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