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Product Warranty Dispute — client won't pay for completed work

Started by help_me_business_owner_NC · Jun 19, 2025 · 2,041 views · 24 replies
For informational purposes only. This is not legal advice. Laws vary by jurisdiction. Consult a qualified attorney for advice specific to your situation.
HM
help_me_business_owner_NC OP

I'm in a difficult situation and trying to figure out my next steps.

client won't pay for completed work. I've been dealing with this for about 3 months now and the situation isn't improving.

The contract was signed 12 months ago. I am not sure I have the original signed copy. The total amount in dispute is approximately $37,000.

Has anyone been through something similar? What worked for you?

CT
confused_tenant_2023

NAL, but from what I've read, you should file a complaint. That said, definitely get a lawyer to look at the specifics.

NH
newbie_homeowner_IL

Just want to point out — the statute of limitations might be a factor here. In some states it's as short as 1-2 years. Don't sit on this too long.

RE
RemoteWorker_EU

Been there. Here's what I learned.

The biggest mistake people make in this situation is filing with the appropriate government agency. I'd recommend gathering evidence first instead.

FT
first_time_business_owner_NC

Have you tried reaching out to your state's labor board? They sometimes have free resources or mediation services.

TL
Mod_TermsLaw Moderator

I've handled similar cases. Here's my take on the legal issues.

The legal framework here involves both federal and state law. At the federal level, UCC Article 2. Your state may provide additional protections.

Before taking legal action, consider sending a formal demand letter. In many cases, this alone resolves the issue.

CD
confused_driver_TX

Just want to point out — the statute of limitations might be a factor here. In some states it's as short as 1-2 years. Don't sit on this too long.

WF
worried_freelancer_help

I work in this industry and unfortunately this is very common. The good news is that when people actually push back with legal representation, companies usually settle.

NI
newbie_investor_NY

Just want to point out — the statute of limitations might be a factor here. In some states it's as short as 1-2 years. Don't sit on this too long.

JC
just_curious_student_WA

I work in this industry and unfortunately this is very common. The good news is that when people actually push back with legal representation, companies usually settle.

AF
asking_for_friend_driver_CO

I had a similar issue and ended up consulting with an attorney. It was worth the $200-300 for the initial consultation just to understand my rights.

OD
OpenSourceLawyer_Dan

I've dealt with this before.

What worked for me was filing with the appropriate government agency. It took 4-8 months but was worth it.

SM
SeniorDevMike_PDX

Been there. Here's what I learned.

What worked for me was escalating to a supervisor/manager. It took 1-3 months but was worth it.

CP
confused_parent_FL

This happened to me too. Have you tried filing a complaint with the relevant agency? In my case they investigated and it got resolved without needing a lawyer.

AB
AgentBroker_TX

Not a lawyer, but I have direct experience with this.

I ended up having everything documented, which cost about $3-6 but saved me a lot more in the long run.

TC
throwaway_creator_OH

This happened to me too. Have you tried filing a complaint with the relevant agency? In my case they investigated and it got resolved without needing a lawyer.

EA
EstatePlanner_AZ

Been there. Here's what I learned.

What worked for me was escalating to a supervisor/manager. It took 1-3 months but was worth it.

CA
CorpCounsel_Amy

I've dealt with this before.

What worked for me was filing with the appropriate government agency. It took 4-8 months but was worth it.

VA
VCAnalyst_SF

Been there. Here's what I learned.

The biggest mistake people make in this situation is hiring an attorney to send the initial letter. I'd recommend being patient with the process instead.

ES
eComm_Seller_2022

I've seen this play out several times in my field.

In my case, it took about 3-6 months to resolve. The key was having everything documented.

DS
DevOps_Seattle

I've seen this play out several times in my field.

In my case, it took about 1-3 months to resolve. The key was escalating to a supervisor/manager.

AP
anon_parent_2025

Have you tried reaching out to your state's bar association? They sometimes have free resources or mediation services.

NB
newbie_business_owner_IL

Have you tried reaching out to your state's legal aid society? They sometimes have free resources or mediation services.

CC
confused_contractor_2025

Just want to point out — the statute of limitations might be a factor here. In some states it's as short as 1-2 years. Don't sit on this too long.

FC
frustrated_contractor_NY

I work in this industry and unfortunately this is very common. The good news is that when people actually push back with legal representation, companies usually settle.

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