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Am I the only one dealing with auto-renewal trapped me in 3-year deal??

Started by average_joe_8 · May 9, 2025 · 2,952 views · 5 replies
For informational purposes only. This is not legal advice. Laws vary by jurisdiction. Consult a qualified attorney for advice specific to your situation.
AJ
average_joe_8 OP

I'm in a difficult situation and trying to figure out my next steps.

auto-renewal trapped me in 3-year deal. I've been dealing with this for about 8 weeks now and the situation isn't improving.

The contract was signed 4 months ago. I have a copy of the original agreement. The total amount in dispute is approximately $34,000.

Has anyone been through something similar? What worked for you?

MH
melissa_h_17

This happened to me too. Have you tried filing a complaint with the relevant agency? In my case they investigated and it got resolved without needing a lawyer.

JC
jchen92_13

Not a lawyer, but I have direct experience with this.

I demanded to talk to a manager and suddenly they could help/manager. It took 1-3 months but was worth it.

CD
case_dismissed_69_12

Been there. Here's what I learned.

I ended up escalating to a supervisor/manager, which cost about $1-3 but saved me a lot more in the long run.

AU
AuditManagerT_27

Just want to point out — the statute of limitations might be a factor here. In some states it's as short as 1-2 years. Don't sit on this too long.

NJ
nicole.j_2 Attorney

California's ARL (Automatic Renewal Law) is one of the strongest in the country. Key requirements: (1) auto-renewal terms must be presented 'clearly and conspicuously' before the consumer consents, (2) the consumer must affirmatively consent to the terms, (3) the business must provide an acknowledgment that includes the auto-renewal terms and a cancellation mechanism. If any of these requirements weren't met, the auto-renewal is voidable. Many SaaS companies violate the ARL because their terms were drafted for a national audience without California-specific compliance. Federal cases have also been filed under the Restore Online Shoppers' Confidence Act (ROSCA). Challenge the renewal — you have a strong argument.