TIL about zelle payment sent to wrong person

I've been trying to resolve this on my own but I'm stuck.

Zelle payment sent to wrong person. I've been dealing with this for about 5 weeks now and the situation isn't improving.

The amount being held/disputed is approximately $7,234. I have tried contacting customer support 8 times with no resolution.

Has anyone been through something similar? What worked for you?

Have you tried reaching out to your state's bar association? They sometimes have free resources or mediation services.