Venmo/Zelle Payment Dispute - Zelle payment sent to wrong person

I've been trying to resolve this on my own but I'm stuck.

Zelle payment sent to wrong person. I've been dealing with this for about 9 months now and the situation isn't improving.

The amount being held/disputed is approximately $25,355. I have tried contacting their legal department 10 times with no resolution.

What's the typical outcome in situations like this?

This happened to me too. Have you tried filing a complaint with the relevant agency? In my case they investigated and it got resolved without needing a lawyer.