Venmo/Zelle Payment Dispute - Zelle payment sent to wrong person

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Illustrative scenario prepared by my practice.
For informational purposes only. This is not legal advice. Laws vary by jurisdiction. Consult a qualified attorney for advice specific to your situation.
Hypothetical question

I've been trying to resolve this on my own but I'm stuck.

Zelle payment sent to wrong person. I've been dealing with this for about 9 months now and the situation isn't improving.

The amount being held/disputed is approximately $25,355. I have tried contacting their legal department 10 times with no resolution.

What's the typical outcome in situations like this?