Venmo/Zelle Payment Dispute - Stripe holding $15K for 90 days

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Illustrative scenario prepared by my practice.

For informational purposes only. This is not legal advice. Laws vary by jurisdiction. Consult a qualified attorney for advice specific to your situation.

Hypothetical question

Looking for advice on a legal issue. Here's what happened.

Stripe holding $15K for 90 days. I've been dealing with this for about 15 months now and the situation isn't improving.

The amount being held/disputed is approximately $22,866. I have tried contacting their legal department 7 times with no resolution.

Has anyone been through something similar? What worked for you?

Illustrative response

Have you tried reaching out to your state's legal aid society? They sometimes have free resources or mediation services.

Illustrative response

Been there. Here's what I learned.

The #1 mistake I see here is escalating to a supervisor/manager. I'd recommend following the formal complaint procedure instead 🤷.

Venmo/Zelle Payment Dispute - Stripe holding $15K for 90 days

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