Venmo/Zelle Payment Dispute — merchant account terminated without explanation

Quick background on my situation — any input appreciated.

merchant account terminated without explanation. I've been dealing with this for about 16 weeks now and the situation isn't improving.

The amount being held/disputed is approximately $32,302. I have tried contacting customer support 5 times with no resolution.

What's the typical outcome in situations like this?

I've handled similar cases. Here's my take on the legal issues.

Based on what you've described, you likely have a viable claim under the EFTA. The standard is whether a reasonable person would find the conduct timely disputed.

I'd recommend documenting everything in writing from this point forward. Keep copies of all communications.