Venmo/Zelle Payment Dispute — Etsy holding funds for 45 days

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Illustrative scenario prepared by my practice.
For informational purposes only. This is not legal advice. Laws vary by jurisdiction. Consult a qualified attorney for advice specific to your situation.
Hypothetical question

I'm dealing with a situation and need some guidance.

Etsy holding funds for 45 days. I've been dealing with this for about 6 weeks now and the situation isn't improving.

The amount being held/disputed is approximately $35,325. I have tried contacting their legal department 6 times with no resolution.

Should I hire a lawyer for this or try to handle it myself?