Venmo/Zelle Payment Dispute — Etsy holding funds for 45 days

I'm dealing with a situation and need some guidance.

Etsy holding funds for 45 days. I've been dealing with this for about 15 weeks now and the situation isn't improving.

The amount being held/disputed is approximately $11,018. I have tried contacting their legal department 7 times with no resolution.

What are my legal options here? Is it worth pursuing?

This happened to me too. Have you tried filing a complaint with the relevant agency? In my case they investigated and it got resolved without needing a lawyer.