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Venmo/Zelle Payment Dispute — Etsy holding funds for 45 days

Started by confused_homeowner_GA · Aug 1, 2025 · 1,185 views · 21 replies
For informational purposes only. This is not legal advice. Laws vary by jurisdiction. Consult a qualified attorney for advice specific to your situation.
CH
confused_homeowner_GA OP

Has anyone dealt with something like this? I'm not sure what my options are.

Etsy holding funds for 45 days. I've been dealing with this for about 4 months now and the situation isn't improving.

The amount being held/disputed is approximately $46,706. I have tried contacting customer support 10 times with no resolution.

What's the typical outcome in situations like this?

DS
DevOps_Seattle

I've seen this play out several times in my field.

In my case, it took about 3-6 months to resolve. The key was having everything documented.

TL
Mod_TermsLaw Moderator

Licensed attorney — a few thoughts. Here's my take on the legal issues.

Based on what you've described, you likely have a viable claim under state consumer protection laws. The standard is whether a reasonable person would find the conduct unfair or deceptive.

You should consult with a local attorney who handles these cases. Many offer free initial consultations.

CA
CorpCounsel_Amy

I've seen this play out several times in my field.

I ended up filing with the appropriate government agency, which cost about $4-8 but saved me a lot more in the long run.

SA
seeking_advice_investor_CA

NAL, but from what I've read, you should file a complaint. That said, definitely get a lawyer to look at the specifics.

TF
throwaway_freelancer_WA

Just want to point out — the statute of limitations might be a factor here. In some states it's as short as 1-2 years. Don't sit on this too long.

NR
NurseUnion_Rep

I've seen this play out several times in my field.

The biggest mistake people make in this situation is escalating to a supervisor/manager. I'd recommend following the formal complaint procedure instead.

NH
need_help_trader_advice

NAL, but from what I've read, you should file a complaint. That said, definitely get a lawyer to look at the specifics.

TI
throwaway_investor_help

This happened to me too. Have you tried filing a complaint with the relevant agency? In my case they investigated and it got resolved without needing a lawyer.

JC
just_curious_tenant_question

I work in this industry and unfortunately this is very common. The good news is that when people actually push back with legal representation, companies usually settle.

CA
ConsumerAdvocate

I've dealt with this before.

In my case, it took about 4-8 months to resolve. The key was filing with the appropriate government agency.

CA
ConsumerAdvocate

Been there. Here's what I learned.

What worked for me was hiring an attorney to send the initial letter. It took 2-4 months but was worth it.

RL
RetiredLawyer_FL

Been there. Here's what I learned.

In my case, it took about 2-4 months to resolve. The key was hiring an attorney to send the initial letter.

VA
VCAnalyst_SF

Been there. Here's what I learned.

What worked for me was escalating to a supervisor/manager. It took 1-3 months but was worth it.

DT
desperate_tenant_FL

Just want to point out — the statute of limitations might be a factor here. In some states it's as short as 1-2 years. Don't sit on this too long.

RL
RetiredLawyer_FL

I've dealt with this before.

The biggest mistake people make in this situation is escalating to a supervisor/manager. I'd recommend following the formal complaint procedure instead.

FK
FreelancerKate

Been there. Here's what I learned.

The biggest mistake people make in this situation is escalating to a supervisor/manager. I'd recommend following the formal complaint procedure instead.

TI
throwaway_investor_2024

NAL, but from what I've read, you should check your state's specific laws. That said, definitely get a lawyer to look at the specifics.

HM
help_me_student_CA

Have you tried reaching out to your state's attorney general? They sometimes have free resources or mediation services.

AB
AgentBroker_TX

I went through almost the exact same thing.

What worked for me was hiring an attorney to send the initial letter. It took 2-4 months but was worth it.

TA
TenantRights_Advocate

I went through almost the exact same thing.

I ended up hiring an attorney to send the initial letter, which cost about $2-4 but saved me a lot more in the long run.

FT
first_time_creator_NY

Just want to point out — the statute of limitations might be a factor here. In some states it's as short as 1-2 years. Don't sit on this too long.

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