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Venmo/Zelle Payment Dispute — eBay siding with buyer on false claim

Started by frustrated_student_NY · Mar 15, 2024 · 2,068 views · 9 replies
For informational purposes only. This is not legal advice. Laws vary by jurisdiction. Consult a qualified attorney for advice specific to your situation.
FS
frustrated_student_NY OP

I've been trying to resolve this on my own but I'm stuck.

eBay siding with buyer on false claim. I've been dealing with this for about 8 months now and the situation isn't improving.

The amount being held/disputed is approximately $35,436. I have tried contacting customer support 3 times with no resolution.

What are the risks if I pursue this? What's the likely timeline?

TL
Mod_TermsLaw Moderator

Licensed attorney — a few thoughts. Here's my take on the legal issues.

There are several legal theories that could apply here. The strongest is probably state consumer protection laws, which requires showing unfair or deceptive.

You should consult with a local attorney who handles these cases. Many offer free initial consultations.

FT
first_time_contractor_GA

Following this thread — I'm in a very similar situation. Would love to hear how it turns out.

WS
worried_student_legal

Following this thread — I'm in a very similar situation. Would love to hear how it turns out.

CA
ConsumerAdvocate

I've seen this play out several times in my field.

In my case, it took about 1-3 months to resolve. The key was escalating to a supervisor/manager.

FT
first_time_business_owner_OH

NAL, but from what I've read, you should send a written demand. That said, definitely get a lawyer to look at the specifics.

AF
asking_for_friend_freelancer_advice

Just want to point out — the statute of limitations might be a factor here. In some states it's as short as 1-2 years. Don't sit on this too long.

SA
seeking_advice_renter_2024

Following this thread — I'm in a very similar situation. Would love to hear how it turns out.

SA
seeking_advice_homeowner_WA

NAL, but from what I've read, you should send a written demand. That said, definitely get a lawyer to look at the specifics.

OD
OpenSourceLawyer_Dan

Not a lawyer, but I have direct experience with this.

The biggest mistake people make in this situation is escalating to a supervisor/manager. I'd recommend following the formal complaint procedure instead.

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