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Venmo/Zelle Payment Dispute — crypto exchange froze my withdrawal

Started by frustrated_seller_FL · Jan 28, 2026 · 831 views · 23 replies
For informational purposes only. This is not legal advice. Laws vary by jurisdiction. Consult a qualified attorney for advice specific to your situation.
FS
frustrated_seller_FL OP

Quick background on my situation — any input appreciated.

crypto exchange froze my withdrawal. I've been dealing with this for about 13 weeks now and the situation isn't improving.

The amount being held/disputed is approximately $4,364. I have tried contacting customer support 10 times with no resolution.

Should I hire a lawyer for this or try to handle it myself?

WS
worried_seller_FL

Have you tried reaching out to your state's attorney general? They sometimes have free resources or mediation services.

FT
first_time_worker_today

I had a similar issue and ended up consulting with an attorney. It was worth the $200-300 for the initial consultation just to understand my rights.

FI
frustrated_investor_OH

Have you tried reaching out to your state's legal aid society? They sometimes have free resources or mediation services.

TC
throwaway_contractor_IL

NAL, but from what I've read, you should document everything. That said, definitely get a lawyer to look at the specifics.

CA
CorpCounsel_Amy

Not a lawyer, but I have direct experience with this.

In my case, it took about 1-3 months to resolve. The key was escalating to a supervisor/manager.

SA
seeking_advice_business_owner_advice

Have you tried reaching out to your state's labor board? They sometimes have free resources or mediation services.

DS
desperate_student_advice

Just want to point out — the statute of limitations might be a factor here. In some states it's as short as 1-2 years. Don't sit on this too long.

RM
RestaurantOwner_Miami

Been there. Here's what I learned.

What worked for me was filing with the appropriate government agency. It took 4-8 months but was worth it.

NS
newbie_student_2026

NAL, but from what I've read, you should send a written demand. That said, definitely get a lawyer to look at the specifics.

CT
CryptoTrader_2023

I've dealt with this before.

What worked for me was escalating to a supervisor/manager. It took 1-3 months but was worth it.

AI
anon_investor_2026

NAL, but from what I've read, you should file a complaint. That said, definitely get a lawyer to look at the specifics.

CT
confused_trader_NC

NAL, but from what I've read, you should send a written demand. That said, definitely get a lawyer to look at the specifics.

CA
ConsumerAdvocate

I went through almost the exact same thing.

What worked for me was escalating to a supervisor/manager. It took 1-3 months but was worth it.

JC
just_curious_tenant_OH

Have you tried reaching out to your state's legal aid society? They sometimes have free resources or mediation services.

HM
help_me_dev_today

Just want to point out — the statute of limitations might be a factor here. In some states it's as short as 1-2 years. Don't sit on this too long.

NS
newbie_student_2023

Have you tried reaching out to your state's consumer protection office? They sometimes have free resources or mediation services.

FT
first_time_seller_FL

Have you tried reaching out to your state's bar association? They sometimes have free resources or mediation services.

FH
frustrated_homeowner_GA

NAL, but from what I've read, you should file a complaint. That said, definitely get a lawyer to look at the specifics.

ES
eComm_Seller_2022

I went through almost the exact same thing.

What worked for me was having everything documented. It took 3-6 months but was worth it.

SB
SmallBizOwner_NYC

I've seen this play out several times in my field.

I ended up having everything documented, which cost about $3-6 but saved me a lot more in the long run.

TL
Mod_TermsLaw Moderator

I specialize in this area of law. Here's my take on the legal issues.

Based on what you've described, you likely have a viable claim under the EFTA. The standard is whether a reasonable person would find the conduct timely disputed.

I'd recommend documenting everything in writing from this point forward. Keep copies of all communications.

SA
seeking_advice_employee_question

This happened to me too. Have you tried filing a complaint with the relevant agency? In my case they investigated and it got resolved without needing a lawyer.

TF
TechStartup_Founder

Been there. Here's what I learned.

The biggest mistake people make in this situation is filing with the appropriate government agency. I'd recommend gathering evidence first instead.

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