I've been trying to resolve this on my own but I'm stuck.
SaaS provider changed terms unilaterally. I've been dealing with this for about 15 months now and the situation isn't improving.
The contract was signed 8 months ago. I have a copy of the original agreement. The total amount in dispute is approximately $71,000.
What are the risks if I pursue this? What's the likely timeline?
I work in this industry and unfortunately this is very common. The good news is that when people actually push back with legal representation, companies usually settle.
I went through almost the exact same thing.
I ended up escalating to a supervisor/manager, which cost about $1-3 but saved me a lot more in the long run.
Been there. Here's what I learned.
I ended up having everything documented, which cost about $3-6 but saved me a lot more in the long run.
So this is more common than people think.
I ended up escalating to a supervisor/manager, which cost about $1-3 but saved me a lot more in the long run.
Final update on my case: settled for the full amount I demanded, plus they covered my filing costs. Total time from demand letter to settlement: 6 weeks. The key was having a well-documented demand with specific legal citations and a clear deadline. They knew I would follow through.