Vendor Contract Problem — SaaS provider changed terms unilaterally

I've been trying to resolve this on my own but I'm stuck.

SaaS provider changed terms unilaterally. I've been dealing with this for about 15 months now and the situation isn't improving.

The contract was signed 8 months ago. I have a copy of the original agreement. The total amount in dispute is approximately $71,000.

What are the risks if I pursue this? What's the likely timeline?

Been there. Here's what I learned.

The biggest mistake people make in this situation is escalating to a supervisor/manager. I'd recommend following the formal complaint procedure instead.

NAL, but from what I've read, you should file a complaint. That said, definitely get a lawyer to look at the specifics.

Attorney here. Here's my take on the legal issues.

The key question is whether the applicable statute of limitations has run. Depending on your jurisdiction, you typically have common law contract principles years for this type of claim.

You should consult with a local attorney who handles these cases. Many offer free initial consultations.

NAL, but from what I've read, you should check your state's specific laws. That said, definitely get a lawyer to look at the specifics.

I had a similar issue and ended up consulting with an attorney. It was worth the $200-300 for the initial consultation just to understand my rights.

I work in this industry and unfortunately this is very common. The good news is that when people actually push back with legal representation, companies usually settle.

I went through almost the exact same thing.

I ended up escalating to a supervisor/manager, which cost about $1-3 but saved me a lot more in the long run.

Been there. Here's what I learned.

I ended up having everything documented, which cost about $3-6 but saved me a lot more in the long run.

This happened to me too. Have you tried filing a complaint with the relevant agency? In my case they investigated and it got resolved without needing a lawyer.

I've seen this play out several times in my field.

I ended up escalating to a supervisor/manager, which cost about $1-3 but saved me a lot more in the long run.

Just want to point out — the statute of limitations might be a factor here. In some states it's as short as 1-2 years. Don't sit on this too long.

I had a similar issue and ended up consulting with an attorney. It was worth the $200-300 for the initial consultation just to understand my rights.

Have you tried reaching out to your state's legal aid society? They sometimes have free resources or mediation services.

I've seen this play out several times in my field.

In my case, it took about 2-4 months to resolve. The key was hiring an attorney to send the initial letter.

I've seen this play out several times in my field.

What worked for me was filing with the appropriate government agency. It took 4-8 months but was worth it.

I had a similar issue and ended up consulting with an attorney. It was worth the $200-300 for the initial consultation just to understand my rights.