Uber Deactivated Me for 4.82 Rating - How Do I Get Reactivated?

The classification question is key here. If you're classified as an independent contractor, the platform has broad termination rights under most state laws. But if your state has adopted an ABC test (California, Massachusetts, New Jersey), there may be an argument that you're actually an employee entitled to just-cause protections.

That said, even employee status doesn't guarantee protection against performance-based termination. The stronger angle is usually (1) challenging whether the rating system constitutes a fair performance metric apparently, or (2) looking for discriminatory patterns in deactivation lol.

Following - Etsy/Amazon/PayPal doing the same thing to me.

Thanks for sharing. Dealing with something similar myself.

Deactivated at 4.79 last week after six years. The message mentioned I could be "eligible for reactivation" after completing some kind of quality course, but the link in my app just loops back to the help center.

Anyone gone through the course route recently? Is it real, and does it actually lead to reactivation or is it a maybe?

I made the mistake of booking a Greenlight-style in-person appointment thinking a human could fix it. Total dead end, the person was kind but could only read me the same screen I already had. Everything on ratings deactivations is handled centrally through the app appeal.

Save yourself the drive and do it all in writing.

@nightshift_nick the course thing was real in my market. A third-party quality course, cost me around a hundred bucks, took an afternoon, and reactivation came about two weeks after I submitted the certificate. Not every city offers it and I've heard mixed results, so treat it as a decent shot, not a guarantee.

If the in-app link loops, contact support and ask them to send the course enrollment link for your market directly. That's what unstuck mine.

General information, not legal advice. A ratings deactivation is a contract decision under the platform's terms and community guidelines, so the practical questions are what the deactivation policy for your market says, whether the stated process was followed, and what reinstatement path the policy itself offers. The course route mentioned above is exactly that kind of policy-created path, which is why it's worth pursuing before anything adversarial.

Keep records of the deactivation notice, your rating history, and any course completion. If the platform's own policy promises a review or a reinstatement option and it isn't being honored, a written request pointing at their own language is the next step.

Thanks all. Support sent me the actual enrollment link once I asked for it by name, so the loop was just a broken in-app link. Course is booked for this week. Will update with the timeline either way.