English isn't my first language so bear with me. Been driving Uber for 2 years, mostly Phoenix area. Made decent money and had a 4.91 rating for most of that time. Then the holidays happened.
Had a string of nightmare passengers in December - drunk people vomiting (got cleaning fee but still 1 star), people mad about surge pricing taking it out on me, one guy who I had to cancel on becasue he was being agressive at pickup. Rating tanked to 4.82 over like 3 weeks.
Yesterday got the email saying my account is deactivated due to "consistently low ratings" and that my "opportunity to improve has concluded." No warning, no chance to fix it. Just done.
This is my full time income. What's the actual appeal process? Has anyone successfully gotten reactivated after a rating deactivation? I've seen mixed info online.