Tenant Rights in New York: lease says no pets but ESA rights

I publish illustrative scenarios prepared by my practice. All participants and conversations are fictional. The fictional posts are not posts by real users, accounts of client experiences, or reports of actual results.
Illustrative scenario prepared by my practice.
For informational purposes only. This is not legal advice. Laws vary by jurisdiction. Consult a qualified attorney for advice specific to your situation.
Hypothetical question

I'm in a difficult situation in New York and trying to figure out my next steps.

lease says no pets but ESA rights. I've been dealing with this for about 15 weeks now and the situation isn't improving.

I have been renting for 7 years. My monthly rent is $891. I have a written lease.

Has anyone been through something similar? What worked for you?