Auto-Renewal Subscription Trap: warranty claim denied on technicality

EDIT: added more context below. Idk but i'm in a difficult situation and trying to figure out my next steps.

warranty claim denied on technicality. I've been dealing with this for about 12 weeks now and the situation isn't improving.

The contract was signed 17 months ago. I am not sure I have the original signed copy. The total amount in dispute is approximately $59,000.

Am I overthinking this or is this a real legal issue worth pursuing?

Have you tried reaching out to your state's attorney general? They sometimes have free resources or mediation services.