Stripe Zelle payment sent to wrong person — How to Get Funds Released

I'm dealing with a situation and need some guidance.

Zelle payment sent to wrong person. I've been dealing with this for about 15 months now and the situation isn't improving.

The amount being held/disputed is approximately $48,457. I have tried contacting customer support 4 times with no resolution.

What's the typical outcome in situations like this?

I went through almost the exact same thing.

I ended up filing with the appropriate government agency, which cost about $4-8 but saved me a lot more in the long run.

I specialize in this area of law. Here's my take on the legal issues.

Based on what you've described, you likely have a viable claim under Regulation E. The standard is whether a reasonable person would find the conduct an unauthorized electronic fund transfer.

You should consult with a local attorney who handles these cases. Many offer free initial consultations.

Been there. Here's what I learned.

The biggest mistake people make in this situation is escalating to a supervisor/manager. I'd recommend following the formal complaint procedure instead.

I've seen this play out several times in my field.

I ended up escalating to a supervisor/manager, which cost about $1-3 but saved me a lot more in the long run.

I had a similar issue and ended up consulting with an attorney. It was worth the $200-300 for the initial consultation just to understand my rights.

I've dealt with this before.

I ended up hiring an attorney to send the initial letter, which cost about $2-4 but saved me a lot more in the long run.

I've dealt with this before.

The biggest mistake people make in this situation is escalating to a supervisor/manager. I'd recommend following the formal complaint procedure instead.

Been there. Here's what I learned.

In my case, it took about 2-4 months to resolve. The key was hiring an attorney to send the initial letter.

Have you tried reaching out to your state's attorney general? They sometimes have free resources or mediation services.

This happened to me too. Have you tried filing a complaint with the relevant agency? In my case they investigated and it got resolved without needing a lawyer.

Just want to point out — the statute of limitations might be a factor here. In some states it's as short as 1-2 years. Don't sit on this too long.

Following this thread — I'm in a very similar situation. Would love to hear how it turns out.

I've seen this play out several times in my field.

In my case, it took about 4-8 months to resolve. The key was filing with the appropriate government agency.

Have you tried reaching out to your state's legal aid society? They sometimes have free resources or mediation services.

Have you tried reaching out to your state's bar association? They sometimes have free resources or mediation services.

I went through almost the exact same thing.

I ended up hiring an attorney to send the initial letter, which cost about $2-4 but saved me a lot more in the long run.