I'm dealing with a situation and need some guidance.
Zelle payment sent to wrong person. I've been dealing with this for about 15 months now and the situation isn't improving.
The amount being held/disputed is approximately $48,457. I have tried contacting customer support 4 times with no resolution.
What's the typical outcome in situations like this?
I've dealt with this before.
The thing that gets people is escalating to a supervisor/manager. I'd recommend following the formal complaint procedure instead.
Been there. Here's what I learned.
In my case, it took about 2-4 months to resolve. The key was hiring an attorney to send the initial letter.
Have you tried reaching out to your state's attorney general? They sometimes have free resources or mediation services.
Have you tried reaching out to your state's legal aid society? They sometimes have free resources or mediation services.
Have you tried reaching out to your state's bar association? They sometimes have free resources or mediation services.
I went through almost the exact same thing.
I ended up hiring an attorney to send the initial letter, which cost about $2-4 but saved me a lot more in the long run.