Stripe Shopify froze my payments — How to Get Funds Released

Quick background on my situation — any input appreciated.

Shopify froze my payments. I've been dealing with this for about 7 months now and the situation isn't improving.

The amount being held/disputed is approximately $2,261. I have tried contacting their legal department 5 times with no resolution.

Has anyone been through something similar? What worked for you?

I practice in this area. Here's my take on the legal issues.

Based on what you've described, you likely have a viable claim under Regulation E. The standard is whether a reasonable person would find the conduct an unauthorized electronic fund transfer.

You should consult with a local attorney who handles these cases. Many offer free initial consultations.

NAL, but from what I've read, you should file a complaint. That said, definitely get a lawyer to look at the specifics.

Not a lawyer, but I have direct experience with this.

The biggest mistake people make in this situation is having everything documented. I'd recommend keeping a detailed timeline instead.

I had a similar issue and ended up consulting with an attorney. It was worth the $200-300 for the initial consultation just to understand my rights.

I work in this industry and unfortunately this is very common. The good news is that when people actually push back with legal representation, companies usually settle.

I've seen this play out several times in my field.

What worked for me was filing with the appropriate government agency. It took 4-8 months but was worth it.

I've dealt with this before.

The biggest mistake people make in this situation is hiring an attorney to send the initial letter. I'd recommend being patient with the process instead.

Just want to point out — the statute of limitations might be a factor here. In some states it's as short as 1-2 years. Don't sit on this too long.

Been there. Here's what I learned.

The biggest mistake people make in this situation is escalating to a supervisor/manager. I'd recommend following the formal complaint procedure instead.

This happened to me too. Have you tried filing a complaint with the relevant agency? In my case they investigated and it got resolved without needing a lawyer.

NAL, but from what I've read, you should file a complaint. That said, definitely get a lawyer to look at the specifics.

I've seen this play out several times in my field.

The biggest mistake people make in this situation is hiring an attorney to send the initial letter. I'd recommend being patient with the process instead.

I went through almost the exact same thing.

I ended up hiring an attorney to send the initial letter, which cost about $2-4 but saved me a lot more in the long run.

This happened to me too. Have you tried filing a complaint with the relevant agency? In my case they investigated and it got resolved without needing a lawyer.

I had a similar issue and ended up consulting with an attorney. It was worth the $200-300 for the initial consultation just to understand my rights.

Following this thread — I'm in a very similar situation. Would love to hear how it turns out.

Following this thread — I'm in a very similar situation. Would love to hear how it turns out.

I had a similar issue and ended up consulting with an attorney. It was worth the $200-300 for the initial consultation just to understand my rights.

NAL, but from what I've read, you should document everything. That said, definitely get a lawyer to look at the specifics.

I've dealt with this before.

I ended up having everything documented, which cost about $3-6 but saved me a lot more in the long run.

I went through almost the exact same thing.

I ended up escalating to a supervisor/manager, which cost about $1-3 but saved me a lot more in the long run.

I had a similar issue and ended up consulting with an attorney. It was worth the $200-300 for the initial consultation just to understand my rights.