Hypothetical question
Just got the dreaded email from Stripe. They're putting a 25% rolling reserve on my account with a 90-day hold period. We're doing about $80K/month in recurring SaaS revenue, so that's $20K/month they're holding.
Our chargeback rate is 0.2% which I thought was fine?? They said it's because we're in a "higher risk category" (we sell B2B software to small businesses).
Questions:
- How do other founders plan cash flow around reserves?
- Can I negotiate the percentage down?
- How long until they typically remove reserves?
I have payroll in 2 weeks and this is really throwing off my projections.