how to Get Funds Released — this can't be right

I publish illustrative scenarios prepared by my practice. All participants and conversations are fictional. The fictional posts are not posts by real users, accounts of client experiences, or reports of actual results.
Illustrative scenario prepared by my practice.
For informational purposes only. This is not legal advice. Laws vary by jurisdiction. Consult a qualified attorney for advice specific to your situation.
Hypothetical question

I'm dealing with a situation and need some guidance.

payment processor classified me high-risk. I've been dealing with this for about 9 months now and the situation isn't improving.

The amount being held/disputed is approximately $21,170. I have tried contacting their legal department 2 times with no resolution.

Has anyone been through something similar? What worked for you?

Illustrative response

Did you send a formal demand letter? That often gets faster results than customer service.