Stripe froze my account with $47K - anyone get funds back?

Im losing my mind here. Been using Stripe for 2 years with zero issues. Last month I finally landed a big enterprise client - they paid a $47K invoice for a 3 month dev project. Payment cleared, showed in my Stripe balance.

Then 4 days later I get an email saying my account is "under review" and all funds are on hold. No warning, no explanation, nothing. I submitted all the docs they asked for - contract, invoice, email thread with client, my business registration. Radio silence for 2 weeks now.

I have rent due, contractors to pay. This is destroying me. Has anyone actually gotten their money back from Stripe after something like this?? Starting to think its just gone

update - sent the demand letter. Got an actual human response within 3 days asking for "additional verification." They wanted:

• Photo of my ID
• Utility bill matching business address
• Client to fill out some verification form

Annoying but whatever, submitted it all. Now waiting again. At least someone is looking at it now instead of the auto-responses i was getting before

following - dealing with similar situation rn

Thank you so much for this thread. Just went through a very similar nightmare - Stripe held $28K for 6 weeks after we onboarded a new enterprise client. The "warn them before big payments" advice is SO important. Wish I'd known that before.

What finally worked for us: we had our CLIENT contact Stripe directly confirming the payment was legitimate. They have a process for this apparently. Client filled out some verification form and funds were released 4 days later.

Still setting up a backup processor now. Fool me once...