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Square Deactivated My Account Mid-Transaction — Lost $3K in Sales

Started by square_deactivated_2026 · Nov 11, 2025 · 10 replies
For informational purposes only. This is not legal advice.
SD
square_deactivated_2026OP

Looking for advice on this situation. Square Deactivated My Account Mid-Transaction - Lost $3K in Sales Any guidance would be greatly appreciated.

Details: I'm in a situation where I need to understand my legal options. Has anyone dealt with something similar?

DE
DianaR_EmpLawAttorney

Keep in mind that payment processor disputes are governed by the contract you signed, not consumer protection law (since you're a merchant). Read your merchant agreement carefully for the dispute resolution process.

ST
StartupSam

File a complaint with the CFPB immediately. Payment processors and banks respond much faster to regulatory complaints than to customer service tickets. I've seen $20K holds released within a week after a CFPB complaint.

NF
new_founder_denver

File a complaint with the CFPB immediately. Payment processors and banks respond much faster to regulatory complaints than to customer service tickets. I've seen $20K holds released within a week after a CFPB complaint.

ST
StartupLawyerJessAttorney

For anyone in this situation: don't rely on a single payment processor. Always have a backup processor ready to go. Diversification isn't just for investments.

ST
StartupSam

Keep in mind that payment processor disputes are governed by the contract you signed, not consumer protection law (since you're a merchant). Read your merchant agreement carefully for the dispute resolution process.

WA
WageTheftFighter

For anyone in this situation: don't rely on a single payment processor. Always have a backup processor ready to go. Diversification isn't just for investments.

DE
DianaR_EmpLawAttorney

For anyone in this situation: don't rely on a single payment processor. Always have a backup processor ready to go. Diversification isn't just for investments.

ST
StartupSam

File a complaint with the CFPB immediately. Payment processors and banks respond much faster to regulatory complaints than to customer service tickets. I've seen $20K holds released within a week after a CFPB complaint.

KM
KellyMartinez_ModModerator

Good discussion. Tagging this for the resource library.

SD
square_deactivated_2026OP

Update: Thanks everyone for the guidance. I consulted with an attorney and we're moving forward. The advice here helped me understand what questions to ask and what to expect. Will update when there's a resolution.

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