small Claims Court for Payment: Tennessee situation

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Illustrative scenario prepared by my practice.
For informational purposes only. This is not legal advice. Laws vary by jurisdiction. Consult a qualified attorney for advice specific to your situation.
Hypothetical question

I've been trying to resolve this in Tennessee on my own but I'm stuck.

Zelle payment sent to wrong person. I've been dealing with this for about 15 weeks now and the situation isn't improving.

The amount being held/disputed is approximately $12,123. I have tried contacting customer support 10 times with no resolution.

Should I hire a lawyer for this or try to handle it myself?