I'm in a difficult situation in Nevada and trying to figure out my next steps.
Shopify froze my payments. I've been dealing with this for about 4 weeks now and the situation isn't improving.
The amount being held/disputed is approximately $23,061. I have tried contacting customer support 5 times with no resolution.
What are the risks if I pursue this? What's the likely timeline?
I went through almost the exact same thing.
Once I asked for a supervisor things changed fast/manager. It took 1-3 months but was worth it.
I went through almost the exact same thing.
In my case, it took about 2-4 months to resolve. The key was hiring an attorney to send the initial letter.
File a CFPB complaint immediately. I've seen PayPal/Stripe respond within 48 hours once the CFPB contacts them. It's free and you can do it online.
Chiming in late but wanted to share: my wire transfer recall took 3 months but I eventually got the full amount back. The bank is required to make a "good faith effort" to recover under UCC Article 4A.