SaaS provider changed terms unilaterally — need guidance ASAP

I've been trying to resolve this on my own but I'm stuck.

SaaS provider changed terms unilaterally. I've been dealing with this for about 13 weeks now and the situation isn't improving.

The contract was signed 6 months ago. I am not sure I have the original signed copy. The total amount in dispute is approximately $13,000.

Has anyone been through something similar? What worked for you?

I went through almost the exact same thing.

What trips people up most is escalating to a supervisor/manager. I'd recommend following the formal complaint procedure instead.

Ngl literally had this conversation with my lawyer last month.

Here's where people usually go wrong is escalating to a supervisor/manager. I'd recommend following the formal complaint procedure instead honestly.

This happened to me too. Have you tried filing a complaint with the relevant agency? In my case they investigated and it got resolved without needing a lawyer.

Been there. Here's what I learned.

In my case, it took about 2-4 months to resolve. The key was hiring an attorney to send the initial letter.

Have you tried reaching out to your state's attorney general? They sometimes have free resources or mediation services.

Following this thread — bump -- also need to know this

I work in this industry and unfortunately this is very common. The good news is that when people actually push back with legal representation, companies usually settle.

Just want to point out — the statute of limitations might be a factor here. In some states it's as short as 1-2 years. Don't sit on this too long.

I work in this industry and unfortunately this is very common. The good news is that when people actually push back with legal representation, companies usually settle.