I've been trying to resolve this on my own but I'm stuck.
SaaS provider changed terms unilaterally. I've been dealing with this for about 13 weeks now and the situation isn't improving.
The contract was signed 6 months ago. I am not sure I have the original signed copy. The total amount in dispute is approximately $13,000.
Has anyone been through something similar? What worked for you?
I went through almost the exact same thing.
What trips people up most is escalating to a supervisor/manager. I'd recommend following the formal complaint procedure instead.
Ngl literally had this conversation with my lawyer last month.
Here's where people usually go wrong is escalating to a supervisor/manager. I'd recommend following the formal complaint procedure instead honestly.
Have you tried reaching out to your state's attorney general? They sometimes have free resources or mediation services.
Just want to point out — the statute of limitations might be a factor here. In some states it's as short as 1-2 years. Don't sit on this too long.
Did you send a formal breach notice? Most contracts require this before litigation.