Has anyone dealt with gym won't let me cancel membership?

I publish illustrative scenarios prepared by my practice. All participants and conversations are fictional. The fictional posts are not posts by real users, accounts of client experiences, or reports of actual results.
Illustrative scenario prepared by my practice.
For informational purposes only. This is not legal advice. Laws vary by jurisdiction. Consult a qualified attorney for advice specific to your situation.
Hypothetical question

I'm in a difficult situation and trying to figure out my next steps.

gym won't let me cancel membership. I've been dealing with this for about 4 weeks now and the situation isn't improving.

The contract was signed 16 months ago. I have a copy of the original agreement. The total amount in dispute is approximately $42,000.

Do I have a strong case? What should my next steps be?

Illustrative response

Has anyone tried [reaching out to their legal department directly]?