Uber deactivated my account with no explanation after 3 years and 6,000 rides - 4.95 rating, no incidents

I've been driving for Uber for 3 years. Over 6,000 rides completed with a 4.95 rating. Never had a serious complaint, never been in an accident, always passed background checks.

Yesterday I got an email saying my account has been permanently deactivated due to "violation of community guidelines." No specifics. No warning. No opportunity to respond before the decision was made.

I called support and they just read from a script saying the decision is final and they can't tell me what I allegedly did. I escalated and got the same response.

This is my main income - I was making $4,000-5,000/month. I'm in Los Angeles. What can I do? Is there any legal recourse?

Thank you all. I didn't know about the Prop 22 appeals process - the support agents never mentioned it.

The CCPA data request is a great idea. I want to see exactly what's in my file.

One thing I'm wondering: could this be related to a false complaint? I had a rider a couple weeks ago who was clearly intoxicated and got belligerent when I asked her to wear a seatbelt. She said she'd "ruin me" when she got out. Could a single false complaint really result in permanent deactivation?

UPDATE: I submitted a CCPA data request and explicitly demanded the Prop 22 appeals process. Also sent a formal letter to Uber's legal department.

Got a call today from someone in "Driver Operations" (not regular support). They said my deactivation was related to a "safety report" from a passenger and they're "reviewing" my case.

I asked what specifically was reported and they said they couldn't tell me exact details but it involved "inappropriate comments." This is absolutely false - I barely talk to passengers beyond greetings. I suspect this is from that belligerent rider.

They said they'd have an update within 7-10 business days. Is this a good sign or are they just stalling?

This is actually progress. The fact that you got escalated to Driver Operations and they're "reviewing" suggests your formal requests got their attention.

Keep documentation of everything. If they don't resolve this favorably within their stated timeframe, proceed with the arbitration filing. You can always withdraw it if they reactivate you.

Also - "inappropriate comments" is vague enough that it's likely a he-said/she-said situation. With your 4.95 rating over 6,000 rides and no prior complaints, the weight of evidence is in your favor. A single unsubstantiated complaint shouldn't be enough to sustain permanent deactivation, and they probably know that.

The "reviewing" response is typical when someone pushes back with legal knowledge. They're probably actually looking at your history now instead of just accepting the complaint at face value.

Document the income you've lost during this period. If you do pursue arbitration, you can claim lost wages.