Can someone explain shopify froze my payments?

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Illustrative scenario prepared by my practice.

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Hypothetical question

Quick background on my situation — any input appreciated.

Shopify froze my payments. I've been dealing with this for about 11 weeks now and the situation isn't improving.

The amount being held/disputed is approximately $20,262. I have tried contacting customer support 8 times with no resolution.

Has anyone been through something similar? What worked for you?

Illustrative response

Every time I see a post like this...

Don't make the same mistake I did -- is hiring an attorney to send the initial letter. I'd recommend being patient with the process instead.

Can someone explain shopify froze my payments?

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