payment processor classified me high-risk situation

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Illustrative scenario prepared by my practice.
For informational purposes only. This is not legal advice. Laws vary by jurisdiction. Consult a qualified attorney for advice specific to your situation.
Hypothetical question

I'm dealing with a situation and need some guidance.

payment processor classified me high-risk. I've been dealing with this for about 15 weeks now and the situation isn't improving.

The amount being held/disputed is approximately $16,381. I have tried contacting customer support 9 times with no resolution.

Do I have a strong case? What should my next steps be?

Illustrative response

NAL, but from what I've read, you should check your state's specific laws. Of course the details matter a lot here.

Illustrative response

Important to note: statutes of limitations vary by state. In California it's generally 4 years for written contracts and 2 years for oral contracts. Don't wait too long to take action or you might be time-barred.