I'm dealing with a situation and need some guidance.
payment processor classified me high-risk. I've been dealing with this for about 15 weeks now and the situation isn't improving.
The amount being held/disputed is approximately $16,381. I have tried contacting customer support 9 times with no resolution.
Do I have a strong case? What should my next steps be?
I've dealt with this before.
What worked for me was having everything documented. It took 3-6 months but was worth it.
NAL, but from what I've read, you should check your state's specific laws. Of course the details matter a lot here.
I went through almost the exact same thing.
I ended up filing with the appropriate government agency, which cost about $4-8 but saved me a lot more in the long run.
Important to note: statutes of limitations vary by state. In California it's generally 4 years for written contracts and 2 years for oral contracts. Don't wait too long to take action or you might be time-barred.
Just want to share a positive outcome: after 3 months of back and forth, the company finally agreed to a full refund plus compensation for my time. The turning point was when I mentioned I'd be filing a complaint with the FTC. Document your communication timeline — it shows persistence and seriousness.