Shopify Account Banned — payment processor classified me high-risk

Looking for advice on a legal issue. Here's what happened.

payment processor classified me high-risk. I've been dealing with this for about 15 weeks now and the situation isn't improving.

The amount being held/disputed is approximately $19,072. I have tried contacting their legal department 5 times with no resolution.

Do I have a strong case? What should my next steps be?

I work in this industry and unfortunately this is very common. The good news is that when people actually push back with legal representation, companies usually settle.

I had a similar issue and ended up consulting with an attorney. It was worth the $200-300 for the initial consultation just to understand my rights.