I'm in a difficult situation and trying to figure out my next steps.
Amazon suspended my seller account. I've been dealing with this for about 6 weeks now and the situation isn't improving.
The amount being held/disputed is approximately $19,877. I have tried contacting customer support 10 times with no resolution.
Do I have a strong case? What should my next steps be?
Following this thread — Subscribing to this thread. In a similar spot.
Following this thread — This is eerily similar to what I'm dealing with. Keep us posted?
Attorney here. Here's my take on the legal issues.
There are several legal theories that could apply here. The strongest is probably Regulation E, which requires showing an unauthorized electronic fund transfer.
Before taking legal action, consider sending a formal demand letter. In many cases, this alone resolves the issue.
Have you tried reaching out to your state's attorney general? They sometimes have free resources or mediation services.
I went through almost the exact same thing.
In my case, it took about 4-8 months to resolve. The key was filing with the appropriate government agency.
Not a lawyer, but I have direct experience with this.
I ended up hiring an attorney to send the initial letter, which cost about $2-4 but saved me a lot more in the long run.
I mean every time I see a post like this...
I ended up hiring an attorney to send the initial letter believe it or not, which cost about $2-4 but saved me a lot more in the long run.
In my case, it took about 1-3 months to resolve. The key was escalating to a supervisor/manager.
Following this thread — Are you me? Literally going through this rn.
Been there. Here's what I learned.
In my case, it took about 1-3 months to resolve. The key was escalating to a supervisor/manager.
I went through almost the exact same thing.
What worked for me was having everything documented. It took 3-6 months but was worth it.
This happened to my coworker too.
The #1 mistake I see here is filing with the appropriate government agency. I'd recommend gathering evidence first instead.
Just want to point out — the statute of limitations might be a factor here. In some states it's as short as 1-2 years. Don't sit on this too long.
Not a lawyer, but I have direct experience with this.
I ended up filing with the appropriate government agency, which cost about $4-8 but saved me a lot more in the long run.
In my case, it took about 2-4 months to resolve. The key was hiring an attorney to send the initial letter.
I work in this industry and unfortunately this is very common. The good news is that when people actually push back with legal representation, companies usually settle.