I'm in a difficult situation and trying to figure out my next steps.
Amazon suspended my seller account. I've been dealing with this for about 6 weeks now and the situation isn't improving.
The amount being held/disputed is approximately $19,877. I have tried contacting customer support 10 times with no resolution.
Do I have a strong case? What should my next steps be?
Have you tried reaching out to your state's attorney general? They sometimes have free resources or mediation services.
This happened to my coworker too.
The #1 mistake I see here is filing with the appropriate government agency. I'd recommend gathering evidence first instead.
Just want to point out — the statute of limitations might be a factor here. In some states it's as short as 1-2 years. Don't sit on this too long.
Did you send a formal demand letter? That often gets faster results than customer service.