Airbnb Account Banned — ACH payment reversed after goods shipped

I'm dealing with a situation and need some guidance.

ACH payment reversed after goods shipped. I've been dealing with this for about 9 weeks now and the situation isn't improving.

The amount being held/disputed is approximately $3,815. I have tried contacting customer support 3 times with no resolution.

Am I overthinking this or is this a real legal issue worth pursuing?

I work in this industry and unfortunately this is very common. The good news is that when people actually push back with legal representation, companies usually settle.

Been there. Here's what I learned.

The biggest mistake people make in this situation is filing with the appropriate government agency. I'd recommend gathering evidence first instead.

I had a similar issue and ended up consulting with an attorney. It was worth the $200-300 for the initial consultation just to understand my rights.

Have you tried reaching out to your state's legal aid society? They sometimes have free resources or mediation services.

I had a similar issue and ended up consulting with an attorney. It was worth the $200-300 for the initial consultation just to understand my rights.

Attorney here. Here's my take on the legal issues.

The legal framework here involves both federal and state law. At the federal level, state consumer protection laws. Your state may provide additional protections.

The practical consideration here is cost vs. potential recovery. For disputes under $10K, small claims court is often the best route.

Not a lawyer, but I have direct experience with this.

What worked for me was having everything documented. It took 3-6 months but was worth it.

I've dealt with this before.

The biggest mistake people make in this situation is escalating to a supervisor/manager. I'd recommend following the formal complaint procedure instead.

Following this thread — I'm in a very similar situation. Would love to hear how it turns out.

Have you tried reaching out to your state's labor board? They sometimes have free resources or mediation services.

I went through almost the exact same thing.

In my case, it took about 4-8 months to resolve. The key was filing with the appropriate government agency.

Not a lawyer, but I have direct experience with this.

The biggest mistake people make in this situation is having everything documented. I'd recommend keeping a detailed timeline instead.

I've dealt with this before.

What worked for me was filing with the appropriate government agency. It took 4-8 months but was worth it.

Following this thread — I'm in a very similar situation. Would love to hear how it turns out.

Have you tried reaching out to your state's labor board? They sometimes have free resources or mediation services.