I'm in a difficult situation and trying to figure out my next steps.
Square terminated my account. I've been dealing with this for about 12 months now and the situation isn't improving.
The amount being held/disputed is approximately $5,814. I have tried contacting customer support 6 times with no resolution.
Do I have a strong case? What should my next steps be?
I practice in this area. Here's my take on the legal issues.
The legal framework here involves both federal and state law. At the federal level, Regulation E. Your state may provide additional protections.
You should consult with a local attorney who handles these cases. Many offer free initial consultations.
I went through almost the exact same thing.
The biggest mistake people make in this situation is hiring an attorney to send the initial letter. I'd recommend being patient with the process instead.
I work in this industry and unfortunately this is very common. The good news is that when people actually push back with legal representation, companies usually settle.
I've seen this play out several times in my field.
In my case, it took about 4-8 months to resolve. The key was filing with the appropriate government agency.
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