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Payment Processor Issue — Zelle payment sent to wrong person

Started by worried_tenant_legal · Jun 28, 2024 · 1,659 views · 15 replies
For informational purposes only. This is not legal advice. Laws vary by jurisdiction. Consult a qualified attorney for advice specific to your situation.
WT
worried_tenant_legal OP

I'm dealing with a situation and need some guidance.

Zelle payment sent to wrong person. I've been dealing with this for about 15 weeks now and the situation isn't improving.

The amount being held/disputed is approximately $14,919. I have tried contacting customer support 10 times with no resolution.

What's the typical outcome in situations like this?

ND
newbie_dev_advice

I had a similar issue and ended up consulting with an attorney. It was worth the $200-300 for the initial consultation just to understand my rights.

WE
worried_employee_NC

I had a similar issue and ended up consulting with an attorney. It was worth the $200-300 for the initial consultation just to understand my rights.

LT
LandlordTom_TX

I've dealt with this before.

In my case, it took about 2-4 months to resolve. The key was hiring an attorney to send the initial letter.

CD
confused_dev_question

I had a similar issue and ended up consulting with an attorney. It was worth the $200-300 for the initial consultation just to understand my rights.

CA
CorpCounsel_Amy

I went through almost the exact same thing.

In my case, it took about 1-3 months to resolve. The key was escalating to a supervisor/manager.

WI
worried_investor_CA

Just want to point out — the statute of limitations might be a factor here. In some states it's as short as 1-2 years. Don't sit on this too long.

TA
TenantRights_Advocate

Been there. Here's what I learned.

The biggest mistake people make in this situation is escalating to a supervisor/manager. I'd recommend following the formal complaint procedure instead.

CA
CorpCounsel_Amy

I've dealt with this before.

In my case, it took about 2-4 months to resolve. The key was hiring an attorney to send the initial letter.

TP
throwaway_parent_FL

Just want to point out — the statute of limitations might be a factor here. In some states it's as short as 1-2 years. Don't sit on this too long.

TL
Mod_TermsLaw Moderator

I specialize in this area of law. Here's my take on the legal issues.

This is a common situation and the law is fairly clear. Under the EFTA, timely disputed.

You should consult with a local attorney who handles these cases. Many offer free initial consultations.

WS
worried_seller_TX

Just want to point out — the statute of limitations might be a factor here. In some states it's as short as 1-2 years. Don't sit on this too long.

NB
newbie_buyer_2023

I work in this industry and unfortunately this is very common. The good news is that when people actually push back with legal representation, companies usually settle.

DC
desperate_creator_CO

NAL, but from what I've read, you should file a complaint. That said, definitely get a lawyer to look at the specifics.

NR
NurseUnion_Rep

Been there. Here's what I learned.

In my case, it took about 1-3 months to resolve. The key was escalating to a supervisor/manager.

WS
worried_student_2022

I work in this industry and unfortunately this is very common. The good news is that when people actually push back with legal representation, companies usually settle.