Payment Processor Issue — Zelle payment sent to wrong person

I'm dealing with a situation and need some guidance.

Zelle payment sent to wrong person. I've been dealing with this for about 15 weeks now and the situation isn't improving.

The amount being held/disputed is approximately $14,919. I have tried contacting customer support 10 times with no resolution.

What's the typical outcome in situations like this?

I had a similar issue and ended up consulting with an attorney. It was worth the $200-300 for the initial consultation just to understand my rights.

I had a similar issue and ended up consulting with an attorney. It was worth the $200-300 for the initial consultation just to understand my rights.

I've dealt with this before.

In my case, it took about 2-4 months to resolve. The key was hiring an attorney to send the initial letter.

I had a similar issue and ended up consulting with an attorney. It was worth the $200-300 for the initial consultation just to understand my rights.

I went through almost the exact same thing.

In my case, it took about 1-3 months to resolve. The key was escalating to a supervisor/manager.

Just want to point out — the statute of limitations might be a factor here. In some states it's as short as 1-2 years. Don't sit on this too long.

Been there. Here's what I learned.

The biggest mistake people make in this situation is escalating to a supervisor/manager. I'd recommend following the formal complaint procedure instead.

I've dealt with this before.

In my case, it took about 2-4 months to resolve. The key was hiring an attorney to send the initial letter.

Just want to point out — the statute of limitations might be a factor here. In some states it's as short as 1-2 years. Don't sit on this too long.

I specialize in this area of law. Here's my take on the legal issues.

This is a common situation and the law is fairly clear. Under the EFTA, timely disputed.

You should consult with a local attorney who handles these cases. Many offer free initial consultations.

Just want to point out — the statute of limitations might be a factor here. In some states it's as short as 1-2 years. Don't sit on this too long.

I work in this industry and unfortunately this is very common. The good news is that when people actually push back with legal representation, companies usually settle.

NAL, but from what I've read, you should file a complaint. That said, definitely get a lawyer to look at the specifics.

Been there. Here's what I learned.

In my case, it took about 1-3 months to resolve. The key was escalating to a supervisor/manager.

I work in this industry and unfortunately this is very common. The good news is that when people actually push back with legal representation, companies usually settle.