I'm dealing with a situation and need some guidance.
Zelle payment sent to wrong person. I've been dealing with this for about 15 weeks now and the situation isn't improving.
The amount being held/disputed is approximately $14,919. I have tried contacting customer support 10 times with no resolution.
What's the typical outcome in situations like this?
Been there. Here's what I learned.
The trap most people fall into is escalating to a supervisor/manager. I'd recommend following the formal complaint procedure instead.
I mean just want to point out — the statute of limitations might be a factor here. In some states it's as short as 1-2 years. Don't sit on this too long.
NAL, but from what I've read, you should file a complaint. But don't just take my word for it, get real legal advice.