Payment Processor Issue — Square terminated my account

I'm dealing with a situation and need some guidance.

Square terminated my account. I've been dealing with this for about 11 weeks now and the situation isn't improving.

The amount being held/disputed is approximately $9,764. I have tried contacting customer support 9 times with no resolution.

Has anyone been through something similar? What worked for you?

I've dealt with this before.

I ended up hiring an attorney to send the initial letter, which cost about $2-4 but saved me a lot more in the long run.

Have you tried reaching out to your state's legal aid society? They sometimes have free resources or mediation services.

Attorney here. Here's my take on the legal issues.

The key question is whether the applicable statute of limitations has run. Depending on your jurisdiction, you typically have state consumer protection laws years for this type of claim.

One important thing — there are strict deadlines for filing these claims. Don't wait too long.

Have you tried reaching out to your state's bar association? They sometimes have free resources or mediation services.

Just want to point out — the statute of limitations might be a factor here. In some states it's as short as 1-2 years. Don't sit on this too long.

I've dealt with this before.

What worked for me was filing with the appropriate government agency. It took 4-8 months but was worth it.

Been there. Here's what I learned.

The biggest mistake people make in this situation is having everything documented. I'd recommend keeping a detailed timeline instead.

I had a similar issue and ended up consulting with an attorney. It was worth the $200-300 for the initial consultation just to understand my rights.

This happened to me too. Have you tried filing a complaint with the relevant agency? In my case they investigated and it got resolved without needing a lawyer.

I work in this industry and unfortunately this is very common. The good news is that when people actually push back with legal representation, companies usually settle.

Just want to point out — the statute of limitations might be a factor here. In some states it's as short as 1-2 years. Don't sit on this too long.

Just want to point out — the statute of limitations might be a factor here. In some states it's as short as 1-2 years. Don't sit on this too long.

I work in this industry and unfortunately this is very common. The good news is that when people actually push back with legal representation, companies usually settle.

Just want to point out — the statute of limitations might be a factor here. In some states it's as short as 1-2 years. Don't sit on this too long.

NAL, but from what I've read, you should file a complaint. That said, definitely get a lawyer to look at the specifics.

I went through almost the exact same thing.

The biggest mistake people make in this situation is escalating to a supervisor/manager. I'd recommend following the formal complaint procedure instead.

Been there. Here's what I learned.

The biggest mistake people make in this situation is filing with the appropriate government agency. I'd recommend gathering evidence first instead.

NAL, but from what I've read, you should check your state's specific laws. That said, definitely get a lawyer to look at the specifics.