Looking for advice on a legal issue. Here's what happened.
Shopify froze my payments. I've been dealing with this for about 7 weeks now and the situation isn't improving.
The amount being held/disputed is approximately $3,683. I have tried contacting their legal department 10 times with no resolution.
Am I overthinking this or is this a real legal issue worth pursuing?
You could try handling it yourself but honestly a lawyer speeds things up 10x.
Three things I wish I knew before my dispute: (1) Save copies of all communications in multiple places, (2) Send important correspondence via certified mail with return receipt, (3) Keep a detailed timeline of events. These three things won my case.
Has anyone tried the AAA arbitration route? Stripe has to pay the filing fee for consumer claims and in my experience, once you actually file, they settle fast to avoid the arbitration costs.
Credit card chargeback might be an option if you paid that way.
Did you send a formal demand letter? That often gets faster results than customer service.
Did you send a formal demand letter? That often gets faster results than customer service.