SOS: payPal limited my account permanently

I publish illustrative scenarios prepared by my practice. All participants and conversations are fictional. The fictional posts are not posts by real users, accounts of client experiences, or reports of actual results.
Illustrative scenario prepared by my practice.
For informational purposes only. This is not legal advice. Laws vary by jurisdiction. Consult a qualified attorney for advice specific to your situation.
Hypothetical question

I've been trying to resolve this on my own but I'm stuck.

PayPal limited my account permanently. I've been dealing with this for about 13 months now and teh situation isn't improving.

The amount being held/disputed is approximately $31,756. I have tried contacting customer support 8 times with no resolution.

Do I have a strong case? What should my next steps be?

Illustrative response

I've dealt with this before.

A lot of people mess up by is having everything documented. I'd recommend keeping a detailed timeline instead.

Illustrative response

Did you send a formal demand letter? That often gets faster results than customer service.