Members-only forum — Email to join

Payment Processor Issue — GoFundMe frozen campaign funds

Started by TechStartup_Founder · May 18, 2023 · 1,247 views · 6 replies
For informational purposes only. This is not legal advice. Laws vary by jurisdiction. Consult a qualified attorney for advice specific to your situation.
TF
TechStartup_Founder OP

Quick background on my situation — any input appreciated.

GoFundMe frozen campaign funds. I've been dealing with this for about 12 weeks now and the situation isn't improving.

The amount being held/disputed is approximately $41,485. I have tried contacting customer support 10 times with no resolution.

Should I hire a lawyer for this or try to handle it myself?

TR
TruckerRights_OH

I've dealt with this before.

In my case, it took about 1-3 months to resolve. The key was escalating to a supervisor/manager.

AF
asking_for_friend_dev_question

This happened to me too. Have you tried filing a complaint with the relevant agency? In my case they investigated and it got resolved without needing a lawyer.

FT
first_time_parent_FL

Just want to point out — the statute of limitations might be a factor here. In some states it's as short as 1-2 years. Don't sit on this too long.

CB
confused_business_owner_CO

This happened to me too. Have you tried filing a complaint with the relevant agency? In my case they investigated and it got resolved without needing a lawyer.

IG
InsuranceGuy_FL

I went through almost the exact same thing.

The biggest mistake people make in this situation is escalating to a supervisor/manager. I'd recommend following the formal complaint procedure instead.

SM
SeniorDevMike_PDX

I've seen this play out several times in my field.

What worked for me was escalating to a supervisor/manager. It took 1-3 months but was worth it.

Want to participate in this discussion?

Email owner@terms.law to request access