Payment Processor Issue — Etsy holding funds for 45 days

I'm dealing with a situation and need some guidance.

Etsy holding funds for 45 days. I've been dealing with this for about 10 weeks now and the situation isn't improving.

The amount being held/disputed is approximately $13,513. I have tried contacting customer support 9 times with no resolution.

What's the typical outcome in situations like this?

I went through almost the exact same thing.

What worked for me was having everything documented. It took 3-6 months but was worth it.