Payment Processor Issue | customer filed fraudulent chargeback

I publish illustrative scenarios prepared by my practice. All participants and conversations are fictional. The fictional posts are not posts by real users, accounts of client experiences, or reports of actual results.

Illustrative scenario prepared by my practice.

For informational purposes only. This is not legal advice. Laws vary by jurisdiction. Consult a qualified attorney for advice specific to your situation.

Hypothetical question

Quick background on my situation — any input appreciated.

customer filed fraudulent chargeback. I've been dealing with this for about 13 months now and the situation isn't improving.

The amount being held/disputed is approximately $18,253. I have tried contacting their legal department 10 times with no resolution.

Do I have a strong case? What should my next steps be?

Illustrative response

Have you tried reaching out to your state's labor board? They sometimes have free resources or mediation services.

Payment Processor Issue | customer filed fraudulent chargeback

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