Help — saaS provider changed terms unilaterally

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Illustrative scenario prepared by my practice.

For informational purposes only. This is not legal advice. Laws vary by jurisdiction. Consult a qualified attorney for advice specific to your situation.

Hypothetical question

Quick background on my situation — any input appreciated.

SaaS provider changed terms unilaterally. I've been dealing with this for about 16 weeks now and the situation isn't improving.

The contract was signed 21 months ago. I am not sure I have the original signed copy. The total amount in dispute is approximately $118,000.

Has anyone been through something similar? What worked for you?

Illustrative response

Have you tried reaching out to your state's bar association? They sometimes have free resources or mediation services.

Illustrative response

NAL, but from what I've read, you should file a complaint. Your mileage may vary depending on the specifics.

Help — saaS provider changed terms unilaterally

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