Non-Solicitation Agreement — subscription impossible to cancel

Has anyone dealt with something like this? I'm not sure what my options are.

subscription impossible to cancel. I've been dealing with this for about 10 months now and the situation isn't improving.

The contract was signed 9 months ago. I have a copy of the original agreement. The total amount in dispute is approximately $82,000.

What's the typical outcome in situations like this?

I specialize in this area of law. Here's my take on the legal issues.

The legal framework here involves both federal and state law. At the federal level, the implied covenant of good faith. Your state may provide additional protections.

You should consult with a local attorney who handles these cases. Many offer free initial consultations.

This happened to me too. Have you tried filing a complaint with the relevant agency? In my case they investigated and it got resolved without needing a lawyer.

I've dealt with this before.

The biggest mistake people make in this situation is hiring an attorney to send the initial letter. I'd recommend being patient with the process instead.

I had a similar issue and ended up consulting with an attorney. It was worth the $200-300 for the initial consultation just to understand my rights.

Been there. Here's what I learned.

I ended up having everything documented, which cost about $3-6 but saved me a lot more in the long run.

I work in this industry and unfortunately this is very common. The good news is that when people actually push back with legal representation, companies usually settle.

I had a similar issue and ended up consulting with an attorney. It was worth the $200-300 for the initial consultation just to understand my rights.

Following this thread — I'm in a very similar situation. Would love to hear how it turns out.

I've dealt with this before.

The biggest mistake people make in this situation is having everything documented. I'd recommend keeping a detailed timeline instead.

Following this thread — I'm in a very similar situation. Would love to hear how it turns out.

Not a lawyer, but I have direct experience with this.

The biggest mistake people make in this situation is having everything documented. I'd recommend keeping a detailed timeline instead.

I've dealt with this before.

In my case, it took about 2-4 months to resolve. The key was hiring an attorney to send the initial letter.

Been there. Here's what I learned.

I ended up hiring an attorney to send the initial letter, which cost about $2-4 but saved me a lot more in the long run.

SaaS company requires you to call to cancel (no online cancellation option). When you call, they transfer you 3 times, put you on hold for 45 minutes, and then 'accidentally' disconnect. I've tried 4 times over 2 months and still can't cancel. Meanwhile they keep billing $89/month. This has to be illegal.

@TrappedSubscriber_Meg — The FTC's 'Click to Cancel' rule (effective 2025) requires that cancellation be as easy as sign-up. If you signed up online, they must offer online cancellation. Making you call and then running you through an obstacle course violates: (1) The FTC's Negative Option Rule / Click to Cancel provision, (2) California's Automatic Renewal Law (if you're in CA), (3) Multiple state consumer protection statutes. Steps: (1) Send written cancellation via email AND certified mail — state you're canceling effective immediately and cite the FTC Click to Cancel rule. (2) Dispute all charges after your first cancellation attempt with your credit card company. (3) File a complaint with the FTC at ftc.gov/complaint. (4) File with your state AG. Companies doing this systematically are targets for enforcement actions — the FTC has been active on this issue.