Has anyone dealt with something like this? I'm not sure what my options are.
SaaS provider changed terms unilaterally. I've been dealing with this for about 7 weeks now and the situation isn't improving.
Should I hire a lawyer for this or try to handle it myself?
NAL, but from what I've read, you should check your state's specific laws. That's the general rule anyway, exceptions exist.
If you can swing it, a consultation is probably your best next move here.
Following this thread — I could have written this post myself. Same exact problem.
The key lesson I learned from my experience: DOCUMENT EVERYTHING. Screenshots, emails, certified letters, photos — all timestamped. When it came time to prove my case, having a clear paper trail made all the difference.